Processing services can effectively improve the quality of service and the speed of event response, which has a crucial impact on improving customer satisfaction. The company has carefully considered our customers and defined a standardized and efficient service process. Our customers encounter problems that are difficult to solve in the process of using the product, and can process the service in time according to the established customer service request process.
Equipment installation, commissioning and acceptance service
To provide customers with equipment installation, commissioning, trial production, operation training, theoretical knowledge training, common troubleshooting training guidance and a series of work. When the equipment arrives at the manufacturer, one-off door-to-door installation, commissioning and no less than four hours of basic operation training will be carried out to check and accept the equipment and ensure its normal use. During the warranty period, there are no less than two visits, repairs or training.
Note: Meals and accommodation for technicians during installation and commissioning of equipment at customer's office are provided free of charge by customers.
Training services
According to customer requirements, door-to-door or invite customer technicians and operators to carry out packaging principles, product packaging debugging and equipment maintenance, maintenance, maintenance of technical knowledge and other content training.
Equipment after sale restructuring service
Small-scale technological changes to used equipment without affecting its fundamental performance are made according to customer requirements. Such as: change the packaging, product size adjustment and so on.
Equipment maintenance service
In view of the use of equipment failure to carry out repair, maintenance, replacement of accessories throughout the service, divided into: maintenance services during the warranty period (maintenance free and non-human reasons for the problem of replacement of accessories), maintenance services outside the warranty period (collection of labor service fees, corresponding road fees and accessories fees).
Equipment maintenance service
According to the customer's different needs or equipment usage, it is divided into daily maintenance and in-depth maintenance, eliminating the negative impact of parts loss on equipment. Fees: single service (collection of labor service fees and corresponding toll and fittings). Maintenance service for half a year (including periodic maintenance twice a year, collection of labor service fees and corresponding road fees, accessories fees), year-round maintenance service (including periodic maintenance four times a year, collection of labor service fees and corresponding road fees, accessories fees). Customers can sign six months' maintenance, annual maintenance, service renewal contract according to their own conditions.
Equipment technology design, consulting service
According to the different needs of customers, we can provide personalized service for product packaging design.
