① | One year free quality assurance service and lifelong maintenance service
Our company carries out one-year free quality assurance service and life-long maintenance service for the products sold, and solves the corresponding problems of use and technology. |
② | Free installation, commissioning and training services.
Our company provides free installation and commissioning services for new products to the factory, and trains customers in product operation, maintenance, maintenance and other related product knowledge. |
③ | Provide 7 x 24 hours service
Customers can submit service declarations to customer service centers in different ways. After work, the user can dial the customer service center mobile phone directly, we ensure that the customer's problems at any time can be timely response. |
④ | Ten minutes phone response
Our company receives the customer's request for repair service within 10 minutes, arrange for a specific contact with the customer telephone, determine the technical personnel door-to-door maintenance services. |
⑤ | Field service
Our technicians will arrive at your site in time after receiving the notice of equipment failure or service requirement. |
⑥ | Customer consultation
If customers need to consult when they encounter related problems in the course of using, they can dial the customer consultation hotline, and our engineers can provide professional answers. |
⑦ | Providing long-term technical advisory services
We will provide customers with a detailed technical advice contact method, customers can at any time through telephone, fax, letters and e-mail and other flexible means of communication to our company for technical advice. We will communicate directly with users by telephone, E-mail, or appointed engineers according to specific needs to solve the problems of users satisfactorily. |
⑧ | Telephone return visit service and care service
For each request, the company will have a return call Commissioner for telephone calls to inquire about the solution of customer needs and service satisfaction. While caring for customers, the company will supervise the service quality of after-sales service personnel and serve as an important evaluation index for after-sales service personnel. |
⑨ | After warranty service
For products beyond the warranty period, our company will maximize respect for the use of customer interests, for the sale of equipment to provide life-long maintenance, maintenance services. Including: technical upgrade services, equipment overhaul services: after several years of equipment use, depending on the status of the equipment, to assess whether the need for overhaul, Ruiyida provides a full set of equipment overhaul paid services, customer-initiated personalized services, after the expiration of the warranty service policy: |
⑩ | User file management
Our company's full-time personnel on the model and quantity of the equipment, operation and maintenance of the tracking records and stored in the computer as a customer file, in order to provide accurate information for future services. |
⑾ | Supervision services
In order to ensure the smooth implementation of the entire equipment and provide quality after-sales service, our company provides supervisory complaint calls, and ensure that customers receive complaints to give a timely response. |
